Returns & Exchanges
We stand behind our gear with a 30-day return policy for all products in new, unused condition. If your equipment doesn't meet your standards for the rucking journey ahead, we make the return process straightforward and efficient for our EU customers.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached, and include the packing slip provided in the portal.
Ship to Our EU Warehouse
Affix the generated shipping label to your package and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our team inspects the returned gear, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing